Frequently asked questions
Dear compatriots, below are answers to the most frequently asked questions:
1. About flights of the airline "Dubai".
All flights of the airline "Fly Dubai" for the period from March 16 to April 5, 2020. to Uzbekistan canceled.
Passengers with tickets to Fly Dubai flights can use the services of Uzbekistan Airways charter flights in the general queue for a fee. The list is compiled by the Operations Headquarters and published in the Telegram channel group on the eve of the day of departure of the charter flight.
The issue of offsetting the cost of an air ticket for Uzbekistan Airways charter flights for passengers with tickets for Fly Dubai flights is under development.
2. Dates of organization of charter flights “Uzbekistan Airways” and the mechanism for issuing airline tickets.
The dates of the organization of charter flights are formed based on the current situation and are promptly notified through the Telegram channel group at least 12 hours before departure. In addition, please carefully read the "Procedure for compiling a list of departing and organizing charter flights Dubai-Tashkent."
For those who do not have tickets for Uzbekistan Airways charter flights, tickets are issued in the prescribed manner at the check-in counter directly on the day of departure of the charter flight.
3. How is the issue resolved in case of violation of the validity period of an entry visa (overs):
Issues of exemption from payment of fines for violation of the validity of an entry visa for citizens of Uzbekistan that departed on a charter flight “Uzbekistan Airways” on March 17 this year were resolved promptly on the spot at the airport in Sharjah.
This issue for the next charter flights from March 18 to April 5 will also be decided by the headquarters on the spot on the day of registration and departure of the charter flight.
To facilitate the resolution of the issue, we ask compatriots to fill out the corresponding section of the Questionnaire sent to the Operational Headquarters, without fail.
